At VConsult we have the systems and procedures in place to protect you and your patients’ personal and sensitive information from misuse and loss, and from unauthorised access, modification or disclosure.

Personal information is information that enables you or your patients to be identified. This includes you and your patients’ name, address, date of birth and contact details. We may also collect on your behalf sensitive information, including information about your patients’ illnesses, symptoms, disabilities and any information necessary to enable you to provide an efficient and professional health service.

1. Our obligations

In dealing with personal and sensitive information, VConsult abides by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth), Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Health Privacy Principles as set out in the Health Records Act 2001 (Vic) (Privacy Principles), together with the provisions of the equivalent State and Territory legislation. Your personal and sensitive information, and the information of your patients, will always be collected and stored by fair and lawful means.

Our obligations extend to any contractors we may use in the provision of our services to you. All officers, employees and contractors of VConsult are required to work according to the Privacy Principles and to treat personal information they may see with care and confidentiality. Any breach of these requirements would be a breach of contract.

If you have any queries, problems or special requirements associated with the collection of information about you or your patients, please advise us.

2. Why does VConsult collect information?

The information collected and stored by VConsult is for a purpose that is lawful and directly related to the activity of VConsult – that is, to provide support to your health service. Information is obtained for the following purposes and all purposes associated with them:

a) to provide your practice with reception, administration, marketing and billing services;
b) to schedule appointments for patients;
c) to take all relevant patient identification details and input them directly into your Medical Software Solutions data files and systems.

Information will be collected directly from you or your patients unless you make VConsult aware of incoming information from third parties, such as pathology or x-ray results.

3. Security of the information

Our use of the Medical Software programs will ensure that electronic information, including your patients’ health records, are stored securely and access is only granted to authorised personnel. Similarly, we have systems in place to ensure the protection of hard copy information in accordance with the Privacy Principles. Therefore, your and your patients’ information is protected against loss, unauthorised access, use, modification, disclosure or any other misuse. We comply with Data Breach Response and Notification Procedures. For information on this response procedure please contact our Privacy Officer at

4. Making sure your information is accurate

We will ensure that record keeping is accurate and up-to-date to enable you to conduct your practice at a highly professional standard. You must inform us of changes to your information and we will endeavour to update our records as soon as practicable. We may also contact you or take other reasonable steps to ensure that your information is accurate, complete and up-to-date.

5. Accessing the information

We may be able to assist you in circumstances where your patients request access to their information. There may be reasonable administration costs involved in assisting you to provide them with such access, which we will inform you of as soon as practicable. In special circumstances, under the applicable provisions of privacy legislation dealing with access to documents, you may refuse a patient access to their records.

6. How will VConsult use and disclose personal information?

VConsult will use your information in a way that is consistent with, or directly related to, the purpose for which it is collected.

There may be circumstances where we are obligated by the law to disclose you or your patients’ information, including circumstances where:

a) presentation of medical records is subpoenaed by a court;
b) compulsory reporting is requested by Government Authorities (such as registration of births, deaths, diseases and treatments); and
c) reporting of information regarding health services is required by the Department of Human Services.

7. Updating this Privacy Policy

VConsult may update this Privacy Policy from time to time. The most recent version of our Privacy Policy can be obtained from this website.

8. Further queries

If you have queries or wish to make a complaint regarding the privacy of any information collected by VConsult, please email us at

If you are not satisfied with how we handle your complaint, you may make a formal complaint to The Office of the Privacy Commissioner on 1300 363 992 or visit:

Last Updated: Version 4 March 2018