New Specialist Practices

virtual medical secretary

It's your new medical practice and you want it done your way.

a VConsult virtual medical secretary can support you during the establishment phase

The stress and financial pressure of establishing rooms, employing staff and setting up patient software systems while maintaining a professional image to colleagues and patients can be overwhelming.

reduce set-up time, overheads and stress


VConsult can provide ANY or ALL of the support you need with premium offsite reception and administration services, including:

  • Dedicated telephone number for your practice
  • Appointment scheduling & rescheduling
  • General enquiries or call transfer
  • Patient management including SMS appointment reminders
  • PA duties including diary management
  • Personalised after-hours answering service with follow-up the next business day
  • Medical billing for inpatients, health funds, DVA, TAC, WorkCover and Medicare
  • Theatre booking and liaison


  • Expert support as you start and develop your business
  • Advice on patient software options and administration so you can avoid costly staffing and IT mistakes
  • Tailored solutions as and when you need them, including services that can change and grow with your practice
  • No large outlay - Low set up costs - No long term agreements - Convenient monthly payments
  • Personalised service and familiarity with your practice - Your callers will never know your VConsult virtual medical secretary is not a receptionist situated in your rooms


Independent evidence of our ongoing commitment to excellence, sustainability, reliability & customer satisfaction




• Admin tasks handled efficiently
• No staff training or management
• Increase your time with your patients
• More free time for you
• Reduced staff salaries
• No missed patient calls, income maximised
• Patient no shows minimised
• Reduced investment in space and equipment
• More time & energy for patients
• Reduced on-hold wait times
• Caring & skilled receptionists handling patient queries
• Improved patient flow - reduced reception mayhem
• Correspondence dealt with promptly and professionally
• Seamless service across multiple practice locations
• Established and organised from the start
• Improved diary and appointment management
• Flexibility to adjust services as your practice changes
• Charges agreed up front - no long-term agreements
• Your choice of patient management software and hosting
• Eliminate the hidden costs of hiring staff with your own virtual medical secretary

Find Out More About The True Cost Of Employment


Learn more about how VConsult can support your new practice