General Practices

medical practice receptionists
Reception and administration staff play a vital role in the provision of quality general practice care.

But in a busy practice, reception 'mayhem' can happen - some, or even all of the time - with telephones ringing off the hook, queues at the counter, diary confusion, and staff under too much pressure.

Off-site medical practice receptionists can help you get control back, resulting in a calmer waiting room and improved patient flow, without your patients even knowing.

VConsult has a range of flexible packages to suit the needs of your practice:

  • Your calls answered by trained and experienced medical receptionists
  • Personalised after-hours call answering or diversion - with follow-up the next business day
  • Dedicated receptionists to complement on-site 'meet-and-greet' staff in shared rooms
  • Appointment management - make, amend, cancel and/or remind
  • PA duties including diary management
  • Personal message forwarding via email, SMS or telephone call
  • Patient billing, health funds, DVA, TAC, Workcover and Medicare
  • Staff support to cover absences or busy periods


  • Tailored solutions as and when you need them - monthly payments - no lengthy contracts
  • Close working relationship with your doctors and on-site staff ensuring communication flows both ways
  • Medically-trained receptionists who will engage with your patients and are familiar with your practice procedures
  • Your callers will never know that your VConsult receptionist is not in your rooms


Independent evidence of our ongoing commitment to excellence, sustainability, reliability & customer satisfaction




• Admin tasks handled efficiently
• No staff training or management
• Increase your time with your patients
• More free time for you
• Reduced staff salaries
• No missed patient calls, income maximised
• Patient no shows minimised
• Reduced investment in space and equipment
• More time & energy for patients
• Reduced on-hold wait times
• Caring & skilled receptionists handling patient queries
• Improved patient flow - reduced reception mayhem
• Correspondence dealt with promptly and professionally
• Seamless service across multiple practice locations
• Established and organised from the start
• Improved diary and appointment management
• Flexibility to adjust services as your practice changes
• Charges agreed up front - no long-term agreements
• Your choice of patient management software and hosting
• Eliminate the hidden costs of hiring staff with off-site medical practice receptionists

Find Out More About The True Cost Of Employment


Learn more about how VConsult can support your practice