Established Specialist Practices

outsourced medical administration

Are you experiencing reception 'mayhem'? - telephones ringing off the hook, queues at the counter, diary confusion and billing falling behind?

In a busy practice, this can happen some, or even all of the time.

Outsourced medical administration services can help you get control back, resulting in a calmer waiting room and improved practice efficiency, without your patients even knowing.

VConsult offers any or all of these off-site practice support solutions:

  • Your calls answered by trained and experienced medical receptionists
  • Personalised after-hours call answering - with follow up the next business day
  • Dedicated receptionists to complement on-site 'meet-and-greet' staff in shared rooms
  • Appointment management - make, amend, cancel - and remind
  • PA duties including diary management
  • Personal message forwarding via email, SMS or telephone call
  • Billing to inpatients, health funds, DVA, TAC, Workcover and Medicare as required
  • Theatre booking and liaison
  • Staff support to cover absences or busy periods

PLUS

  • Tailored solutions as and when you need them - monthly payments - no lengthy contracts
  • Easy set up using YOUR patient management software
  • Close working relationship with your on-site staff ensuring communication flows both ways
  • Personalised service and familiarity with your practice - Your callers will never know that your VConsult receptionist is not in your rooms

 

CERTIFIED TO AS/NZS ISO 9001:2008
Independent evidence of our ongoing commitment to excellence, sustainability, reliability & customer satisfaction

 

 

BENEFITS OF VCONSULT

TIME
• Admin tasks handled efficiently
• No staff training or management
• Increase your time with your patients
• More free time for you
COSTS
• Reduced staff salaries
• No missed patient calls, income maximised
• Patient no shows minimised
• Reduced investment in space and equipment
PATIENT CARE
• More time & energy for patients
• Reduced on-hold wait times
• Caring & skilled receptionists handling patient queries
• Improved patient flow - reduced reception mayhem
PROFESSIONAL IMAGE
• Correspondence dealt with promptly and professionally
• Seamless service across multiple practice locations
• Established and organised from the start
MAINTAIN CONTROL
• Improved diary and appointment management
• Flexibility to adjust services as your practice changes
• Charges agreed up front - no long-term agreements
• Your choice of patient management software and hosting
HUMAN RESOURCES
• Eliminate the hidden costs of hiring staff with outsourced medical administration

Find Out More About The True Cost Of Employment

 

Learn more about how VConsult can support your established practice