NEW SPECIALIST PRACTICES

it’s your new medical practice and you want it done your way.

a VConsult virtual medical secretary can support you during the establishment phase
The stress and financial pressure of establishing rooms, employing staff and setting up patient software systems while maintaining a professional image to colleagues and patients can be overwhelming.

REDUCE SET-UP TIME, OVERHEADS AND STRESS

VConsult can provide ANY or ALL of the support you need with premium offsite reception and administration services, including:

Dedicated telephone number for your practice

Appointment scheduling & rescheduling

General enquiries or call transfer

Patient management including SMS appointment reminders

PA duties including diary management

Personalised after-hours answering service with follow-up the next business day

Medical billing for inpatients, health funds, DVA, TAC, WorkCover and Medicare

Theatre booking and liaison

PLUS

Expert support as you start and develop your business

Advice on patient software options and administration so you can avoid costly staffing and IT mistakes

Tailored solutions as and when you need them, including services that can change and grow with your practice

No large outlay – Low set up costs – No long term agreements – Convenient monthly payments

Personalised service and familiarity with your practice – Your callers will never know your VConsult virtual medical secretary is not a receptionist situated in your rooms

CERTIFIED TO AS/NZS ISO 9001:2015
INDEPENDENT EVIDENCE OF OUR ONGOING COMMITMENT TO EXCELLENCE, SUSTAINABILITY, RELIABILITY & CUSTOMER SATISFACTION

BENEFITS OF VCONSULT

TIME

• Admin tasks handled efficiently
• No staff training or management
• Increase your time with your patients
• More free time for you

COSTS

• Reduced staff salaries
• No missed patient calls, income maximised
• Patient no shows minimised
• Reduced investment in space and equipment

PATIENT CARE

• More time & energy for patients
• Reduced on-hold wait times
• Caring & skilled receptionists handling patient queries
• Improved patient flow - reduced reception mayhem

PROFESSIONAL IMAGE

• Correspondence dealt with promptly and professionally
• Seamless service across multiple practice locations
• Established and organised from the start

MAINTAIN CONTROL

• Improved diary and appointment management
• Flexibility to adjust services as your practice changes
• Charges agreed up front - no long-term agreements
• Your choice of patient management software and hosting

HUMAN RESOURCES

• Eliminate the hidden costs of hiring staff with your own virtual medical secretary

Learn more about how VConsult can support your new practice