GENERAL PRACTICES

Reception and administration staff play a vital role in the provision of quality general practice care.

But in a busy practice, reception ‘mayhem’ can happen – some, or even all of the time – with telephones ringing off the hook, queues at the counter, diary confusion, and staff under too much pressure.

Off-site medical practice receptionists can help you get control back, resulting in a calmer waiting room and improved patient flow, without your patients even knowing.

VConsult has a range of flexible packages to suit the needs of your practice:

Your calls answered by trained and experienced medical receptionists

Personalised after-hours call answering or diversion – with follow-up the next business day

Dedicated receptionists to complement on-site ‘meet-and-greet’ staff in shared rooms

Appointment management – make, amend, cancel and/or remind

PA duties including diary management

Personal message forwarding via email, SMS or telephone call

Patient billing, health funds, DVA, TAC, Workcover and Medicare

Staff support to cover absences or busy periods

PLUS

Tailored solutions as and when you need them – monthly payments – no lengthy contracts

Close working relationship with your doctors and on-site staff ensuring communication flows both ways

Medically-trained receptionists who will engage with your patients and are familiar with your practice procedures

Your callers will never know that your VConsult receptionist is not in your rooms

CERTIFIED TO AS/NZS ISO 9001:2015
INDEPENDENT EVIDENCE OF OUR ONGOING COMMITMENT TO EXCELLENCE, SUSTAINABILITY, RELIABILITY & CUSTOMER SATISFACTION

BENEFITS OF VCONSULT

TIME

• Admin tasks handled efficiently
• No staff training or management
• Increase your time with your patients
• More free time for you

COSTS

• Reduced staff salaries
• No missed patient calls, income maximised
• Patient no shows minimised
• Reduced investment in space and equipment

PATIENT CARE

• More time & energy for patients
• Reduced on-hold wait times
• Caring & skilled receptionists handling patient queries
• Improved patient flow - reduced reception mayhem

PROFESSIONAL IMAGE

• Correspondence dealt with promptly and professionally
• Seamless service across multiple practice locations
• Established and organised from the start

MAINTAIN CONTROL

• Improved diary and appointment management
• Flexibility to adjust services as your practice changes
• Charges agreed up front - no long-term agreements
• Your choice of patient management software and hosting

HUMAN RESOURCES

• Eliminate the hidden costs of hiring staff with your own virtual medical secretary

Learn more about how VConsult can support your new practice